Frequently Asked Questions


What do I need to bring?

  • sleeping bag /quilt and a double bottom sheet for the
        rock 'n roll bed 
  • Sleeping bag / quilt and bottom sheet if using a camp bed
  • pillows
  • towels
  • toiletries

PACK ONLY ESSENTIALS AS THERE IS LIMITED

STORAGE

 

What does the driver need to bring?

  • Driver's Licence
  • Picture identification - (e.g Driver's Licence picture card or
             passport)
  • Proof of address - a utility bill that is LESS than 8 weeks

        old showing your name and address (we are unable to

             accept mobile phone bills


Without these we  will be unable to release a vehicle for

hire

  • the refundable Security Deposit of £500 in the form of
       cash or cheque

 

***** DRIVERS *****

 

If you have a photo licence does it need renewing?

Without a valid licence we are unable to release a vehicle and

your deposit will not be refunded


***** DRIVERS *****


Why do I have to pay a Security Deposit?

  • This is a fully refundable deposit used where damage is

         caused to the vehicle during the hire period, including

               interior fixtures and fittings, glass windows, tryes, wheel 

 

               nuts and wheel trims.

           



Are my personal belongings covered in the Cross

Country vehicle hire?

  • NO. We strongly recommend that you take out your own
        travel insurance to cover your personal belongings 

 

 

Can I view your vehicles?

  • Yes. Please telephone Graham or Caroline on
             07779117454  or 07947785436

             to prearrange a mutually convenient day and time for your   

             visit    or email us        ccvwhire@yahoo.co.uk


Are seatbelts fitted?

  • Yes. Our vehicles are fitted with seatbelts - please check

         each vehicle for the type and number of seat belts to see if

               they suit your requirements

 

 

 

What are our  hours?

  • 7 days a week 9am to 17:30
  • alternatively leave a message on our answerphone and we

        will endeavour to respond as quickly as possible

 


Will I receive instructions for using my vehicle?

  • we will run through the available facilities and operating
        instructions on your arrival
  • instruction / safety manuals will be in your vehicle for you to
        read at your leisure

 


How long will it take to check in?

  • it will take between 30 minutes and 50 minutes to check in
  • we are happy to offer a test drive prior to departure if you wish

What is the booking process?

  • please check availability                                                   
  • we will confirm your provisional booking via e-mail,

        phone or letter and request a non refundable Booking

        Deposit of £100 to secure the booking

  • where the booking is less than 4 weeks from
         departure the full balance is payable
  • once the booking deposit is paid we will allocate a
         vehicle to you for the required period
  • we ask you to complete a Booking Confirmation form,

            this details the driver's information so that the required

          insurance cover can be put in place as well  as any

             extras you require

  • the final balance / invoice will be sent to you for
        payment 4 weeks before departure

  • we will contact you before your hire period starts to

  • provide you with

            directions and make sure that you are happy with the arrangements

  • any extras are paid prior to depature
  • on board each vehicle there is a manual giving full
        instructions, together with our contact details should
         you need to speak with us during your hire 

 


What are Cross Country VW Campervans like to drive?

This is a lifestyle change for the period of hire, slow down, relax

and take it easy... our 1960's and 1970's vehicles....

  • no power steering
  • big steering wheel
  • no automatic gearbox
  • no air conditioning
  • no servo assisted brakes

Our VW Campervans are historic vehicles..... a totally different

 driving experience!

 


    Collection

    • please collect your VW Camper Van from us
    • you can garage your own vehicle in our unit during your

            hire, if so please let us know when you make your booking -

                 there is no charge for this service  but your own vehicle is    

            left entirely at your own risk

    • if requested we can collect you from Gobowen, Wem or
                Shrewsbury train stations 
    • collection can be made from local airports for an additional
            cost

     

     

    Enjoy the classic style, relax in comfort and have the freedom to

    travel at your own pace...